CITIZEN'S CHARTER

Chennai Metropolitan Development Authority (CMDA) hereby makes known its commitment in delivering services to the Citizens of Chennai Metropolitan Area (CMA) through this charter.

1. Encouraging public consultation in the process of formulating the Master Plan and Detailed Development Plans for urban planning and development of Chennai Metropolitan Area.

2. Introduction of transparency and openness in all its dealings.

3. Making available the eligible information on rules and norms followed by it.

4. Prescribing the achieving fixed time limit for its services to the citizens of Chennai, on the basis of fully complete requests.

5. Providing easy access to eligible information to the Citizens of Chennai Metropolitan Area, and others.

6. Decentralizing powers of Chennai Metropolitan Development Authority for speeding up the decision-making process.

7. Giving accent on people friendly administration.